Dhaka Support
Languages: Bengali and English; Live-chat hours: 9:00 AM to 11:00 PM, Bangladesh Time
Dhaka users usually report issues quickly via bKash
Three regions, four channels, and a clear schedule
Languages: Bengali and English; Live-chat hours: 9:00 AM to 11:00 PM, Bangladesh Time
Dhaka users usually report issues quickly via bKash
Language: Bengali; Phone call hours: 10:00 AM to 10:00 PM, Bangladesh Time
If you want to speak quickly, a phone call is best; questions are cleared quickly.
Language: Bengali; English-friendly contact: Telegram hours: 8:00 AM to 12:00 AM, Bangladesh Time
Nagad and Rocket users also send screenshots on Telegram
Two reliable paths, usable anytime
If you want quick answers, this is the best; usually the first reply comes within 3 minutes, and for small questions progress is fast.
For detailed issues, documents, or lengthy explanations, put the ID number in the subject line for quick team lookup.
Four small reasons, but useful
In a 99.1% uptime environment, chat never stops, so sending messages when problems occur is easy.
The team advances after confirming account details; this reduces errors and keeps communication clear.
Screenshots and text are easy to send on Android devices; messages get through even on slow networks.
If you ask in Bengali, answers also come in Bengali, so new users have fewer hassles.
Yes, Bengali can be used in live-chat, email, and Telegram; most questions in Dhaka are quickly resolved this way.
Telegram and email can receive messages 24 hours a day; if urgent, write first in live-chat.
The team reviews it separately; including transaction time, amount, and screenshots leads to a faster answer.
For more common questions okpk FAQ See also: Account Issues okpk Help Open Page
If you're stuck on sign-in, do one thing: send a message
If you forget your password, start over from the login page; if needed, send a screenshot of the login screen.
Log inOn Telegram or email, write your account number, time, and issue; a short one-line message will also work.
Send messageokpk Support, okpk Contact, and okpk Help in one place now; open okpk App for solutions.